Service Advisor

Service Advisor

£32 000 - £37 000 per annum

Heathrow

Our client, a family owned commercial vehicle repairs and maintenance company, is seeking for an experienced Service Advisor to join their team.

The ideal candidate will display a high level of customer service and communication skills, a good technical understanding and previous experience within a commercial workshop environment.

Role: HGV Senior Service Advisor

Salary: £32 000 - £37 000 per annum

Hours: Monday to Friday 8am to 6pm

Location: Heathrow

Requirements of Service Advisor:

• Experience working with Commercial Vehicles
• Display a high level of customer service and communication skills
• Technically minded with good mechanical knowledge
• Basic computer skills
• Numerate
• Minimum 3 years’ experience
• IT Literacy
• Brilliant levels of communication written or verbal
• Enthusiastic, Flexible Team Player
• Excellent customer service skills
• Effective communication skills with the ability to interact with customers and build relationships in all situations.
• Well organised with great time management skills.
• Resilience with the ability to work well under pressure and to targets.
• Ability to influence and negotiate in a professional manner.
• Passion for service excellence
• Knowledge of Kerridge/CDK system
• Previous dealership experience Mercedes-Benz experience preferably
• A good technical understanding/previous experience within a commercial workshop environment

Key responsibilities for Service Advisor:

• responsible for booking in vehicles into the workshops, working with our workshop controllers to manage the workshop loading, keeping customers up to date, and build relationships to deliver a first-class service.
• Advising customers, updating customer authority numbers, progress chasing and raising the correct documentation.
• Aim of first time approval and costing of jobs which includes both estimating and invoicing.
• Respond to all maintenance and repair requests ensuring all customer and vehicle data is captured.
• Active review of planned work to ensure customer readiness.
• Establish scope of repair and maintenance, gaining customer approval where required.

Benefits:

• Competitive salary + overtime
• Company pension
• Employee of the month bonus
• Free parking on site
• Employee discount