Service Desk Analyst

Service Desk Analyst - (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) - Permanent - West Drayton

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing, very prestigious business based in West Drayton.

This is a 5 day per week onsite role.

Location: West Drayton

Salary: £25,000 per annum D.O.E

Skills/Requirements for the Service Desk Analyst:

• Previous experience working on a Service Desk is vital
• Extensive Active Directory
• Strong o365 experience
• Previous experience of working with ticketing systems, any vendor product
• Experience of working with remote monitoring tools
• Strong troubleshooting/fault finding experience
• Any Exchange experience is highly desirable
• AzureAD experience is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

• Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
• Being the first point of contact on the Service Desk.
• New Starters and Leavers administration from the technical perspective
• Working to and within already agreed SLA’s and KPI’s
• Providing Application Support when needed
• Providing high levels of 1st and 2nd line call fix where possible
• Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst - (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) - Permanent - West Drayton