Customer Service Executive

Customer Service Executive

Salary: 26,000 - 27,000

Location: Notting Hill

Hybrid Role - 2-3 days in office

Join a global luxury manufacturer in Notting Hill as a Customer Service Executive, delivering top-tier customer service from initial inquiries to order processing and logistics. We seek a detail-oriented professional with prior customer service experience to ensure efficient and accurate order processing.

Key Responsibilities:

• Client Support: Manage enquiries via inbox, phone, web, and email. Build relationships with distributors and agents.
• Order Management: Link orders to opportunities, mark VIP orders, check product availability, and confirm orders. Allocate stock and estimate delivery times.
• Order Delivery: Coordinate with Accounts Receivable, warehouse collections, and sample dispatch.
• Issue Resolution: Log, investigate, and follow up on issues.
• Admin Support: Assist the sales team, manage the sales pipeline, update systems, and maintain contracts.

Experience Required:

• 2-3 years in customer service
• Proficiency in Microsoft Office, especially Excel and CRM systems
• Excellent time management and communication skills
• Ability to manage multiple tasks and work under pressure

Benefits:

• 23 days holiday (increasing with tenure)
• Birthday day off
• Season ticket loan
• Childcare vouchers
• Cycle to work scheme
• Discounted gym memberships
• Death in service benefit - 4x salary
• Performance-based bonus scheme
• Discounted products
• Health care cash plan
• Pet-friendly offices

We are seeking a dedicated Customer Service Executive passionate about delivering outstanding customer service. If you have the experience and skills required, we would love to hear from you!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.