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Customer Service Planner

Howells Solutions Limited
Posted a day ago, valid for 22 days
Location

West End, Hampshire SO30, England

Salary

£26,000 - £29,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for a Repairs Planner / Scheduler in Social Housing Repairs & Maintenance based in Maida Vale.
  • This is a full-time, permanent role with a salary range of £26,000 to £29,000 depending on experience.
  • Candidates must have experience as a Planner / Scheduler specifically within a Social Housing contract, either for a main contractor or RSL.
  • Key responsibilities include managing calls, operatives' diaries, and planning repairs while ensuring effective communication with stakeholders.
  • The role requires excellent time management skills and experience using repairs and maintenance software.

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance
Based in Maida Vale
Full time, permanent
26,000 - 29,000 depending on experience

Are you an experienced Planner / Scheduler? If so, we may be able to help you!

Here at Howells, we are working with a leading UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing.

For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.

Planner / Scheduler Responsibilities:

  • Managing calls
  • Managing operatives diaries
  • Planning repairs and maintenance requests to the relevant operative
  • Ensure trade skill sets and location parameters are working effectively
  • Liaising with operatives, tenants and the Client
  • Document Control - Ensure worksheets are received and checked
  • Work towards individual and client KPI's
  • Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
  • Tracking and monitoring to completion
  • Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
  • Organisation of external supply companies
  • Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
  • Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

If you are interested please apply online now or contact Lucy on (phone number removed)!

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.