Customer Service Planner

Daniel Owen Ltd

Posted a day ago, valid for 17 days

West End, Hampshire SO30, England

£28,000 - £29,000 per annum

Full Time

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Sonic Summary

The Customer Service Planner position is based in West London and is a permanent, office-based role with a salary of £28-29K per annum.
Candidates are expected to manage calls, operatives' diaries, and general administration tasks related to repairs and maintenance requests.
The role requires effective communication with operatives, tenants, and clients, ensuring all documentation is controlled and KPIs are met.
Successful applicants should have experience in planning and scheduling property maintenance works, ideally with knowledge of council and private housing contracts.
This position demands the ability to work in a fast-paced environment while collaborating with various stakeholders, and a minimum of two years of relevant experience is preferred.

Customer Service Planner
Based West London
Permanent
Office based
28-29K per annum

Planner / Scheduler Responsibilities:

Managing calls on system
Managing operatives diaries
General administration
Planning repairs and maintenance requests to the relevant operative
Ensure trade skill sets and location parameters are working effectively
Liaising with operatives, tenants, and the Client
Document Control - Ensure worksheets are received and checked
Work towards individual and client KPI's
Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
Tracking and monitoring to completion
Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
Organisation of external supply companies
Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
Be able to work in a fast-paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers, and trades

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Customer Service Representative