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We are looking for a Member Success Specialist to join Entain on a 6 month contract. This will be working hybrid with 2 days in the office required each week in central London (Westminster).
About WBBA
The World Broadband Association (WBBA) is a multilateral, industry-led association, providing leadership for global broadband across the next decade.
Our objective is to overcome industry challenges and support the drive towards the provision of broadband networks and services for all. With a goal of accelerating the healthy development of the industry, with sustainable benefits for stakeholders, end users, and society.
Role overview
The Member Success Specialist is a pivotal role dedicated to ensuring WBBA members achieve maximum value from their membership. By fostering strong relationships and prioritising member satisfaction, this role supports revenue retention and enhances the member experience through a blend of customer-centric innovation and proactive engagement strategies.
The ideal candidate will manage the member lifecycle management portfolio and be the key point of contact to enable members to take advantage of WBBA membership benefits and instrumental in driving membership renewals. He / She will be a skilled communicator with a talent for building strong relationships, possess business development skills, including the ability to identify opportunities for growth, foster strategic partnerships, and drive value for members and proactively exploring ways to expand member collaboration and satisfaction.
Preferred Knowledge & Experience:
Proven experience in B2B client relationship management, ideally within Telecoms, Media, or Technology industries.
Familiarity with MS Office suite and popular CRM tools (e.g., Salesforce).
Technical troubleshooting experience with online platforms or database products.
Knowledge of membership services and engagement strategies.
Proficiency in a second language (preferred but not essential).
This role provides an opportunity to lead and shape WBBA's membership retention strategies, fostering meaningful relationships and advancing the association's global influence.
Please apply with your CV if interested
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
