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Role: Reservations Agent - Nights
Location: London
Salary / Rate of pay: Up to 14.00 per hour
Platinum Recruitment is working in partnership with a popular hotel in the heart of London and we have a fantastic opportunity for an Night Reservations Agent to join the team on an initial temporary basis that does have the potential to lead to permanent.
What's on offer:
- 4 nights on / 4 nights off
- 12-hour shifts
- 7.00pm to 7.00am
Key Responsibilities:
- Manage incoming calls, emails, and online bookings efficiently and professionally
- Process reservations accurately, ensuring all guest requirements are met
- Provide detailed information about room types, rates, and hotel amenities
- Upsell room upgrades and additional services when appropriate
- Handle guest queries and complaints with tact and diplomacy
- Maintain up-to-date knowledge of promotions, special offers, and local events
- Collaborate with other departments to ensure smooth operations
- Prepare daily reports and handover notes for the morning shifts
Requirements:
- Previous experience of hotel reservations
- Ability to work independently and maintain focus during night hours
- Flexibility to work weekends on a rotation basis
- Exceptional customer service and problem solving skills
- Attention to detail and accuracy
- Strong organisational and multi-tasking skills
- Opera Cloud is essential
Sound like the role for you? Then we would like to hear from you!
Click Apply Now and one of the team will in touch to discuss this Night Reservations Agent role in London
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.
Consultant: Helen Davies
Job Number: NIGHTRES / FOHF&B
Job Role: Reservations Agent - Nights
Location: London
Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
