Seeking a Fresh Career Challenge?Are you known for your exceptional attention to detail?Do you excel in communication, possess outstanding interpersonal skills, and have strong commercial awareness?This is a fantastic opportunity for a proactive individual with excellent customer service expertise to join a highly respected financial services organisation, providing first-class client support.This well-established financial institution has built a solid reputation for delivering excellence. With a strong track record in the industry, they are committed to offering premium financial solutions.Key Skills Needed:To succeed in this role, you should demonstrate:

The ability to adapt and remain flexible in a dynamic environment
A collaborative approach and strong team spirit
A keen understanding of processes to ensure outstanding customer service
The ability to communicate information in a clear and concise manner

Role Summary:As a Product Change Specialist, you will play a crucial role in overseeing mortgage product modification requests. Your core responsibilities will include:

Acting as the main point of contact for queries regarding mortgage product change applications
Delivering prompt, precise, and appropriate responses to customer and adviser inquiries
Liaising with various internal teams and Mortgage Advisers to provide updates on application progress and address any challenges
Proactively engaging with existing clients to encourage product change applications and remind them of impending product expirations
Ensuring accurate data entry, updates, and maintenance within internal and external systems
Managing applications independently while handling related administrative duties
Following up on any outstanding documents, reports, or information needed to progress applications
Arranging property valuations and coordinating with valuers to facilitate smooth processing
Conducting final reviews before applications are finalised

Qualifications: Prior experience or familiarity with mortgages or the financial industry is advantageous but not essential.Working Hours: Monday – Friday, Full-timeAdditional Details: Upon successful completion of the probationary period, there is the option to work remotely one day per week.If you are passionate about delivering exceptional customer service, thrive in a dynamic setting, and are motivated to achieve targets within set deadlines, HELEN at ME Recruits would love to hear from you!In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Product Change Specialist

Client Services Consultant, Remote/Hybrid/Offices near Dartford in Kent, £40,000 & Bonus & Benefits

Client Services Consultant- £40k+Remote/Hybrid-Dartford-Kent

Senior Financial Administrator - Route to Team Leader - £35k-£40k + Bonus, Maidstone, Hybrid working