Customer Service & Sales Advisor

Customer Service & Sales Advisor (12- & 18-month fixed term contracts)

Kings Hill, West Malling/Hybrid

What it's like to work at SearchFlow:

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We also love good work socials and team building events.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Searchflow and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

The Customer Service & Sales Advisor is a hybrid sales and service role within the SearchFlow Sales Team. The purpose of the role is to drive growth and retention through excellent service delivery, ongoing customer relationship management and effective consultative sales techniques to identify and convert leads and opportunities.

The Concierge specialist will be responsible for a selection of allocated accounts by which they manage the customer relationship through a continued positive presence and performance analysis. They will work with the rest of the Concierge and wider Sales Teams to ensure optimal delivery of sales meetings and projects through team collaboration from the inception of an opportunity to completion of multiple projects.

The role will involve:

• Provide support to our customers through the entire lifecycle of new and existing projects in line with the expected SLAs and performance standards. Including but not limited to mapping, quotation, query support and resolution, completion collations and post completion qualification.
• Develop and adopt a consultative sales approach to customer relationship management to identify leads, opportunities, customer sensitivities and risk.
• Effectively qualify all incoming project requests, tailoring our product and pricing offering dependant on customer and project needs with a focus on maximising revenue.
• Communicate with our customers through email, inbound and outbound calls, on occasion may be required to attend face to face meetings.
• Manage pipeline effectively and communicate project and opportunity progression to the Concierge and wider Sales teams through face-to-face meetings and updating Salesforce records as per the expected standards.
• Maintain up to date and detailed records of all prospect/project related activities through the Salesforce and Back Office applications.
• Collaborate with our customers to understand their specific feedback and needs, then work with the wider Concierge Team to continue developing and enhancing our processes and service.
• Work with the Head of Concierge Managed Service to effectively manage time, workload and task execution.
• Work with our data providers towards query resolution and proactively manage search progression to meet our customers’ needs.
• Show accountability through ownership of complex cases or sensitive customer support.
• To have excellent knowledge of all Concierge tasks and systems to provide team agility.
• To have excellent knowledge on all SearchFlow and its respective data providers products.

About You

You will be a tenacious, driven, and ambitious individual with excellent customer service and persuasive skills and someone who sets and achieves high standards. You will be keen to develop a career in sales but will also enjoy the customer service element of a sales role. Your communications skills will be second to none and you will be someone who enjoys working to targets.

You will also have/be:

• Confident, in person and over the phone
• Good presentation skills
• Organised and methodical
• High attention to detail - ability to work on large scale projects with high levels of accuracy
• Able to thrive in a hardworking and dynamic team
• Comfortable in challenging and being challenged

About Us

Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions.

We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency.

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.