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West Malling
Customer service representative
Customer Service Representative

Customer Service Representative

Reed

Posted 6 days ago, valid for 12 days

West Malling, Kent ME194AU, England

£22,500 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Customer Service Representative on a 12-month fixed-term contract to cover maternity leave.
Candidates should have customer service experience in an office environment and be able to demonstrate strong telephone skills.
The role involves providing helpdesk support via phone and email, managing customer queries, and performing general administrative tasks.
The annual salary for this position is £22,500, with a Monday to Friday shift-based rota between 07:30 AM and 05:00 PM, and offers hybrid working options.
Applicants should possess proficiency in Microsoft packages and strong multitasking abilities, with flexibility to adapt to changes at short notice.

I am currently recruiting for a Customer Service Representative to join my client on a 12 month FTC, providing maternity cover.

The ideal candidate will have customer service experience in an office environment.

Day to Day role as a Customer Service Representative –

Providing helpdesk support and advice via telephone and email to customers.
Manage queries, supporting the entire process until completion.
Have a basic understanding of products and services offered.
General administrative tasks.
Ensure customer enquiries are completed and actioned in accordance with Helpdesk KPI’s.

Key skills and experience for the Customer Service Representative role –

Experience in customer service within an office environment.
Able to demonstrate customer service and telephone skills.
Proficient in Microsoft Packages.
Ability to work flexibly and adapt to change at short notice.
Strong multitasking skills.

Benefits and extra information for the Customer Service Representative role –

£22,500 annual salary.
Monday – Friday shift based rota between 07:30AM – 17:00PM
Hybrid working.
Company events.

If you are interested in the Customer Service Representative role, please submit your CV below.

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