Are you an experienced Business Analyst who has been focused on internal process optimisation or customer journey reviews?
We are working closely with a growing company based in Kent to hire a Business Analyst on a full time permanent basis to work within a large transformation programme.
This is a hybrid position with office visits required twice per week.
Key Responsibilities for the Business Analyst:
- Reviewing current processes around customer data/journey ensuring they are efficient and streamlined
- Analysing each customer product, identifying pain points and process mapping changes
- Review current operating model to understand what changes been to be made, who the changes will affect
- Automation of internal processes to ensure efficiencies
- Full process reengineering
Key Skills for the Business Analyst:
- Experienced process change/customer journey Business Analyst
- Exceptional communication skills both written and verbal
- Strong stakeholder management at all levels
- LeanSixSigma - Preferred
Please apply as directed!
Back to searchBusiness Analyst
Clearwater People Solutions
Posted 14 hours ago, valid for 14 days
West Malling, Kent ME19, England
£40,000 - £48,000 per annum
Full Time
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Sonic Summary
- The company in Kent is seeking an experienced Business Analyst focused on internal process optimization and customer journey reviews.
- This full-time permanent position is part of a large transformation program and requires office visits twice a week.
- Key responsibilities include reviewing customer data processes, analyzing products for pain points, and automating internal processes.
- Candidates should have experience in process change and customer journey analysis, along with strong communication and stakeholder management skills.
- The role offers a competitive salary of £45,000 to £55,000 and requires a minimum of three years of relevant experience.
