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- Lead, motivate, and develop a team of servicing specialists.
- Foster a positive, collaborative work environment.
- Work closely with internal teams and external partners (Brokers, Valuers and Solicitors).
- Stay updated on industry trends and regulations.
- Improve processes and streamline workflows.
- Set and track team performance metrics (KPIs).
- Assist customers with mortgage inquiries and loan modifications.
- Ensure quality assurance and review complex cases.
- Embrace change and proactively support colleagues.
- Work collaboratively with the team, sharing ideas and experiences.
- Clearly communicate information, both written and verbal.
- Plan and prioritise tasks to meet team goals.
- Experienced mortgage servicing professional.
- In depth knowledge of mortgage servicing processes and arrears management.
- Strong Leadership and team management skills.
- Excellent planning and organisation skills.
- Fantastic communicator.
- Resilient, adaptable, analytical and highly collaborative.
