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West Malling, Kent
Customer Servie Advisor

Customer Servie Advisor

Insight Select Ltd

Posted 16 days ago, valid for 6 days

West Malling, Kent ME194AU, England

Full Time

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Sonic Summary

The Customer Service Advisor position is a permanent role based in West Malling, Kent, offering a salary of £24,000.
The role involves managing customer orders, resolving issues, and coordinating deliveries with couriers and suppliers.
Candidates should have experience in customer service or order processing, along with strong communication and organizational skills.
The job allows for hybrid working, combining office and home-based tasks, and provides full training and support.
This position offers opportunities for professional development within a collaborative team environment.

Customer Service AdvisorPermanent | West Malling, Kent | £24,000 | Hybrid WorkingThe RoleAs a Customer Service & Order Fulfilment Administrator, you'll play a key role in ensuring customers receive an outstanding service from the moment they place an order to the moment it arrives. You’ll work closely with couriers, suppliers, and internal teams to make sure everything runs smoothly—keeping customers informed, resolving any issues, and making sure every detail is spot on.Key Responsibilities:

Manage and process customer orders accurately and efficiently
Be a point of contact for customer queries, offering timely and helpful updates
Work with couriers, suppliers, and internal departments to coordinate deliveries
Investigate and resolve delivery or order issues quickly and professionally
Maintain accurate records and keep systems updated
Monitor stock and flag any potential shortages or delays
Support reporting and performance tracking relating to order fulfilment

What You’ll Need:

Experience in a customer service or order processing role
Excellent communication and relationship-building skills
Strong organisational skills and attention to detail
Ability to juggle multiple tasks and meet deadlines
Confident using Microsoft Office (Word, Excel, Outlook, Teams)
A proactive and solution-focused approach

What’s in it for you:

£24,000 salary
Permanent role with full training and support
Hybrid working – enjoy a mix of office and home-based work
A collaborative, friendly team environment
Great development opportunities and a competitive benefits package

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