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- 1 year or more Office Administration experience
- Strong communication skills with a confident phone manner
- Resilant and comfortable with a fast pace
- Ability to adapt and be flexible
- Solutions focusedÂ
- Collaborative and a strong team player
- Serving as the primary point of contact for queries related to product change mortgage applications.
- Delivering timely, accurate, and fitting responses to inquiries
- Collaborating with various internal departments and Mortgage Brokers to update them on case progress and resolve any arising queries.
- Proactively engaging with existing customers to bolster the product change pipeline and offer reminders about upcoming product expiration dates.
- Efficiently inputting, updating, and maintaining data across internal and external systems.
- Taking charge of managing applications and handling relevant tasks independently.
- Pursuing outstanding documentation, reports, and information necessary for application progression.
- Coordinating valuations and liaising with valuers to ensure seamless processes.
- Conducting final checks before application completion.
