Mortgage Admin

Talent Guardian

Posted a day ago, valid for 14 days

West Malling, Kent ME194AU, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Talent Guardian is seeking a Pre-Offer Case Manager for a leading mortgage provider in Maidstone, Kent, offering a salary of £25,000 to £30,000 per year.
The role requires 1-2 years of experience in financial services, mortgages, or case management, although this is not essential.
The successful candidate will manage a portfolio of mortgage applications, ensuring efficient and accurate processing up to the offer stage.
Key responsibilities include building relationships with clients and brokers, liaising with underwriting teams, and maintaining accurate case information.
This position offers excellent benefits, including private health care, generous pension contributions, and 25 days of holiday plus bank holidays.

Great benefits!
Monday to Friday
8:30am - 5:30pm

Talent Guardian is representing a leading mortgage provider based in Maidstone, Kent, in their search for a Pre-Offer Case Manager. This is an excellent opportunity for a proactive and customer-focused individual to join a dynamic team and contribute to the smooth progression of mortgage applications. The Pre-Offer Case Manager will manage a portfolio of mortgage applications up to the point of offer, ensuring they are processed efficiently and accurately. The role requires close collaboration with internal departments such as underwriting and risk, as well as external partners, including brokers and valuers.Benefits:

AXA-backed Private Health Care with no excess
Generous 4% Pension contributions
25 days holiday plus bank holidays
Death in service benefit
Social events and dress down Fridays
Supported training and free parking
Christmas and Summer team-building events
Yearly salary review

Key Responsibilities:

Build strong relationships with clients and brokers, acting as the primary point of contact for pre-offer queries.
Provide accurate and timely responses to phone calls, emails, and other enquiries.
Liaise with the underwriting team to ensure application requirements and conditions are met.
Collaborate with external valuers to arrange and review valuation reports in line with business requirements.
Accurately update and maintain case information in the system, reflecting the current status of each application.
Monitor the dashboard to track application progress, resolve issues, and address outstanding tasks.
Pre-approve valuation reports and supplementary documents to streamline the underwriting process.
Manage incoming and outgoing phone calls to discuss application progress and request required items.

Preferred Experience:

Experience in financial services, mortgages, or case management is advantageous but not essential.
A general understanding of financial or mortgage processes is beneficial.

Talent Guardian welcomes applications from detail-oriented, ambitious individuals passionate about delivering outstanding service in the mortgage industry.

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