Facilities Manager

We are seeking a Head of Facilities to join our independent and supportive organisation. This key leadership role is responsible for overseeing all aspects of facilities management, maintenance, health and safety compliance, and the coordination of the Senior Duty Manager. The successful candidate will ensure that our operations are efficient and effective, delivering an excellent customer experience.

Customer Experience:

• Build and maintain relationships with customers, addressing their feedback to ensure a personalised and friendly experience.
• Handle complaints effectively and follow up to ensure resolution.
• Ensure that the physical environment aligns with our welcoming and supportive ethos, creating a safe and enjoyable space for all.

People:

• Manage and support the Duty Management team to ensure seamless day-to-day operations
• Provide training, development, and performance feedback to maintain high standards of service.

Health & Safety Compliance:

• Implement and monitor health and safety policies and procedures to ensure compliance with all relevant legislation.
• Conduct regular audits and risk assessments to identify and address potential hazards.
• Ensure that all staff are trained and updated on health and safety protocols.

Maintenance:

• Oversee planned preventative maintenance (PPM) schedules and manage reactive repairs to minimise downtime.
• Liaise with contractors and suppliers to ensure cost-effective, high-quality services.
• Manage internal and external teams, provide training for internal maintenance using our ‘Internal training platform’, and provide performance feedback.

Budget Management:

• Work within allocated budgets for maintenance and facilities, ensuring efficient use of resources.

• Proven experience in facilities/maintenance management.
• Strong knowledge of health and safety regulations and compliance requirements.
• Excellent leadership and team management skills.
• Exceptional organisational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Proficiency in IT systems, including facility management software.

Preferred Skills and Experience:

• A solid understanding of industry trends and operations.
• Experience within hospitality, events, or leisure would be advantageous.
• IOSH or NEBOSH qualification.

• Motivated, friendly, and approachable.
• Proud of delivering high-quality service.
• A can-do attitude with the ability to solve problems under pressure.
• Passionate about making a difference.

• Gym membership
• Opportunities for professional development and training.
• A supportive and inclusive work environment.

To apply for the Head of Facilities position, please submit your CV or contact our Staines branch