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- Answering phone calls regarding customer queries and product information
- Main customer contact for products and payments
- Counting daily orders received and logging
- Addressing emails
- End of month duties for audit count
- Carrying out administrative tasks relating to Import/Export
- Directing requests and unresolved issues to the designated person
- Keeping records of customer interactions and transactions
- Recording details of enquiries, comments and complaints and actions taken
- Communicating and co-coordinating with internal departments
- Keep lead times as short as possible from receipt of order to dispatch
- Responding to queries within the hour
- All delivery dates have been confirmed back within an hour of confirmation of order
- Monitoring emails on a daily basis
- Contacting the customer before they contact the company in regards to orders
- All customers contacted on the day
- Customer service experience
- Experience of managing self in a proactive way
- Desirable experience of interacting with customers and working as a member of a team
- GCSE or equivalent level
- Numerate (GCSE or equivalent level maths)
- IT literate
- Excellent command of the English language
- Strong working knowledge of Microsoft office
- Experience of using SAP would be an advantage
- Accurate keyboards skills
- Logical approach
- Ability to self-manage and prioritise and plan effectively
- Well-developed interpersonal skills coupled with an ability to prioritise work
- Strong communications skills, both written and oral with the ability to communicate effectively at all levels
- Team player, service orientated, supportive and innovative.
- Organised person who is able to prioritise their workload
