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Our client is seeking a Customer Service Co-ordinator to join their team on a fixed-term contract for 12 months to cover maternity leave.
Key Responsibilities
- Maintaining accurate patient records which includes appointments, patient communication notes, financial transactions, and other administrative duties.
- Taking all incoming calls and returning calls missed.
- Managing email inboxes.
- Recording patient call notes on patient management system.
- Managing appointment bookings, cancellations, and rescheduling.
- Handling patient queries.
- Taking payments.
- Accurate and timely end of day reporting.
- Keeping up to date knowledge of products and treatments.
- Solicit patient feedback to help identify areas of improvements, keep accurate patient feedback records in the patient’s profile on the patient management software.
- Reviewing and managing doctor’s diaries for the coming days and weeks to make sure the correct appointments have been made.
- Follow up late or DNA appointments and missed opportunities.
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
