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IT Service Desk Manager

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Posted 3 days ago, valid for 17 days
Location

Westbury, Wiltshire BA13 3HS

Salary

£45,000 - £54,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking an experienced IT Service Desk Manager to oversee the operations of their IT Service Desk team.
  • Candidates should have prior experience managing a busy service desk team and ensuring that service level agreements (SLAs) are met.
  • The role offers a salary range of £40k-£45k, along with additional benefits.
  • The ideal candidate will be hands-on and focused on driving continuous improvements while implementing ITIL best practices.
  • This position is located in Westbury, Wiltshire, and is suitable for those who have previously held roles such as Lead Service Desk Engineer or IT Support Manager.

Are you an experience IT Service Desk professional looking for your next career move? Are you keen to manage a fast-paced IT Service Desk team? We are looking for an experienced Service Desk Manager to come in and oversee the day-to-day operations of the companies IT Service Desk. You will work with your IT Support team to ensure that services are provided efficiently and effectively, ensuring SLA’s are met so the wider business can achieve company goals. This is a fast-paced role that will provide you with full autonomy over driving continuous improvement and implementing ITIL best practise across your team.

Role: IT Service Desk Manager aka IT Support Manager, Senior IT Service Desk Engineer, 3rd Line IT Support, Lead Service Desk Engineer 

Location: Westbury, Wiltshire 

Salary: £40k-£45k base salary plus great benefits

What you will bring to the table:

You will have previous experience leading or managing a busy team of service desk or IT Support individuals, ensuring that all SLA’s are met in an efficient and timely manner. You’re a hands-on team player who is happy to step in and support on the service desk when needed. Previous experience driving continuous improvements across a service desk is highly desirable, always looking for new and better ways to support the wider business across IT. You will have experience identifying where new technologies and new methods of working can be implemented for better practise. This role will suit someone who has previously worked as a Lead Service Desk Engineer or as an IT Support Lead or Manager.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.