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This is a fantastic opportunity to join a growing company striving to become the UK’s most loved service and are looking to grow significantly in the coming years.
Job Purpose / Responsibilities:
- Keeping up to date with the live customer service pipeline across the company
- Monitoring all incoming projects, updating projects where necessary, and closing down completed projects.
- Reviewing the installation diaries for any incoming service requests.
- Organising the diaries of the service technicians whilst prioritising work appropriately.
- Working with the field engineers to optimise our customer service delivered to the customer.
- Looking to improve our service where possible, aiding in delivering our mission to be the UK’s most loved service. We want our customers to feel this whenever we interact with them.
Key Skills & Experience:
- Planning and organising
- Strong attention to detail
- Strong communication skills, both verbal and written
- Ability to work in a well-ordered and methodical manner
- Ability to use own initiative and multi-task
- IT literate across common Microsoft / Google systems
- Previous experience in a similar role
- Presentable with a warm, confident, and polite demeanour
- Highly motivated to go above and beyond for our customers
- Flexible with a can-do attitude
Benefits:
- Salary of £24,000 per annum, OTE £27,000 (includes 1 Saturday/month + bonus)
- 22 days holiday + 8 Bank Holidays
- Additional day’s leave for your birthday
- Pension
- Uniform provided
- Team member assistance programme provided for health and wellbeing
- Part of an energetic and friendly team
If you are passionate about delivering exceptional customer service and want to be part of a growing, dynamic team, we would love to hear from you! Apply now if you are interested. !
