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Westerham, Kent
Customer service representative
Customer Service Representative

Customer Service Representative

TN Recruits

Posted 9 hours ago, valid for 17 days

Westerham, Kent TN161DE, England

Full Time

Retirement Plan

Life Insurance

Employee Assistance

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Sonic Summary

The company is seeking a Customer Service Technical Representative to provide expert support via phone, chat, and email.
Candidates should possess strong customer service experience and excellent communication skills, along with a problem-solving mindset.
The role involves handling customer queries, maintaining accurate records, and offering tailored solutions to out-of-warranty customers.
A minimum of 2 years of relevant experience is required, and the position offers a competitive salary of £25,000 per year.
The company provides a collaborative work environment with opportunities for growth and a comprehensive benefits package.

Are you passionate about helping people and solving technical problems? Want to join a stand out, international industry leader?We’re looking for a Customer Service Technical Representative to provide expert support via phone, chat, and email. You’ll be joining an internationally renowned, forward-thinking manufacturer of luxury home brand products. The company is dedicated to empowering its employees and fostering a culture of continuous improvement!What You’ll Do:

Provide technical assistance and identify customer needs
Handle customer queries and complaints professionally
Maintain accurate records in line with GDPR
Offer tailored solutions to out-of-warranty customers
Work towards team sales and service targets

What You’ll Bring:

Strong customer service experience
Excellent written and verbal communication skills
A problem-solving mindset and a positive attitude
Ability to work independently and as part of a team
Experience working with KPIs and targets

Why Join?:

Be part of an innovative, customer-focused team
Collaborative and supportive work environment
Opportunities for growth and learning.

Great Benefits including:

Pension scheme.
Comprehensive Health and Wellbeing programme, including cash plan and EAP.
Life Assurance.
Access to a High Street Reward scheme.

Ready to Elevate Your Career?Don’t miss out on this exciting opportunity! Interviews are happening now—reach out to Helen at ME Recruits today to learn more. In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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