- Coordinating the end-to-end empty homes and allocations process, working closely with the Housing Officers to ensure timely sign-ups and minimising rent loss.
- Collaborating with external partners and local authorities to market and allocate homes accurately.
- Providing re-housing advice and assistance to existing or shortlisted prospective customers.
- Build rapport, promote values to applicants, while undertaking a comprehensive pre-tenancy interview and verification process.
- Coordinating with internal teams to ensure empty home repairs and new developments meet our quality standards.
- Preparing legal documents and ensuring compliance with regulatory and contractual obligations.
- Taking and processing notices, advertising and shortlisting properties via CBL systems, preparing sign up packs and the associated admin
- Must have previous experience of social housing lettings.
- A sound knowledge of housing software systems, office programmes and outlook is required.