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Hours per Week:Â 37 hoursWorking Pattern:Â Monday to FridayExpected Length of Contract:Â 3 monthsClosing Date:Â Thursday 27 March 2025Interview Date:Â TBC
Our client is seeking a dedicated Coordinator for their Property Services Surveying team. This role is pivotal in shaping the quality of housing services by ensuring systems are precise, liabilities are managed, and customer concerns are handled efficiently.
In this role, every day is different. The successful candidate will collaborate across the organisation to enhance communication around repairs, maintenance, and surveying. By listening to customer feedback and using sharp problem-solving skills, they will help continually improve the services offered.
If you thrive in fast-paced environments, have an eagle eye for detail, and can manage priorities, this role is for you! Join our client in delivering outstanding customer service while working to tight deadlines and making a real impact.
Key Responsibilities
- Monitor the surveying function inbox - keep this up to date and answer queries.
- Coordinate requests for Surveying input - assign cases to Surveyors and keep records of ongoing and completed jobs or redirect to appropriate teams.
- Create, assign and close CX jobs or redirect to appropriate teams.
- Collate customer feedback and associated works in relation to damp and mould reports for internal and external delivery teams.
Skills, Knowledge and Experience:
- Experience working in an administrative or office environment.
- Good level of attention to detail and accuracy skills.
- Excellent IT skills, particularly MS Office applications.
- Experience of working in affordable housing or a related field. (D)
- Experience of liaising and communicating verbally and in writing with all stakeholders.
- Ability to analyse information, make informed judgements, appraise performance and manage risk.
- Thorough understanding of delivering front line services to customers in challenging environments.
- Strong understanding of damp and mould, disrepair and business processes.
Ready to make a difference? Apply now and be part of our client's dedicated team!
