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- A pivotal role in shaping the quality of housing services
- Ensuring that systems are precise, liabilities are managed, and customer concerns are handled efficiently
- Collaborate across the organisation to enhance communication around repairs, maintenance, and surveying
- Listening to customer feedback and using your sharp problem-solving skills, to help continually improve the services offered.
- Monitoring the surveying function inbox – keeping it up to date and answering queries.
- Coordinating requests for Surveying input - assigning cases to Surveyors and keeping records of ongoing and completed jobs or redirect to appropriate teams.
- Create, assign and close jobs or redirect to appropriate teams.
- Collate customer feedback and associated works in relation to damp and mould reports for internal and external delivery teams.Â
- Experience working in an administrative or office environment.
- Good level of attention to detail and accuracy skills.
- Excellent IT skills, particularly MS Office applications.
- Experience of working in affordable housing or a related field.
- Experience of liaising and communicating verbally and in writing with all stakeholders.
- Ability to analyse information, make informed judgements, appraise performance and manage risk.
- Thorough understanding of delivering front line services to customers in challenging environments.
- Strong understanding of damp and mould, disrepair and business processes.
