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We have an exciting opportunity for an experienced Sales Account Manager in Wetherby, Leeds!
About Us:
We are Training at Work Group Limited, a leading provider of First Aid, Health and Safety, Food Hygiene, and Fire Marshal training solutions. With a diverse customer base ranging from global corporations to independent businesses, we are committed to ensuring workplace safety through expert training and compliance solutions.
We are a close-knit and friendly team based in modern offices in the centre of Wetherby, Leeds. We enjoy regular team-building and social events throughout the year.
About the Role:
We're seeking an experienced and energetic Account Manager to join our Sales team.
Responsibilities:
- Respond to incoming customer enquiries via telephone, email, and website submissions
- Provide prompt and accurate assistance to our customers, addressing their needs and resolving any issues
- Maintain regular contact with our customers, ensuring their ongoing satisfaction and loyalty
- Cultivate and nurture strong customer relationships, serving as their primary point of contact for all service-related matters
- Consistently meet and exceed OKRs and targets set by the Team Leader
- Ensure high-quality communication with customers across various channels, ensuring clarity, empathy, and professionalism
- Collaborate with internal teams to ensure smooth and efficient delivery of products and services to customers
- Prepare and deliver accurate information, quotes, and service proposals based on customer requirements
- Update and maintain customer information in the CRM system with attention to detail
Requirements:
- Minimum one year of experience in an Account Management role or similar
- Strong communication skills with a focus on active listening and problem-solving
- Demonstrated ability to build and maintain positive customer relationships
- Excellent time management and organisational skills, with the ability to handle multiple tasks efficiently
- Knowledge of health and safety regulations and an understanding of UK market needs is preferred, although full training is provided
