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IT Operations Manager
Wetherby
£35,000 - £40,000
39 hours a week
Are you an experienced Third Line Support Technician eager to take the next step in your career?
Do you thrive on solving complex technical challenges, supporting your colleagues, and leading by example?
If you're looking to step into a leadership role while driving innovation in a forward-thinking organisation, this opportunity could be exactly what you’ve been waiting for!
We’re proud to be partnering with an established manufacturing business that has been a leader in its industry for over 70 years. Known for its commitment to quality, innovation, and a friendly, down-to-earth culture, this is an environment where people are genuinely valued, and their growth is actively supported.
This isn’t just another IT role; it’s a chance to take ownership of your work, lead a talented team of two, and make a real impact by shaping processes and driving technical advancements across the business.
What’s in It for You?
- A perfect opportunity to grow into a leadership role, with the guidance and support of the IT Director
- Enjoy a substantial staff discount on the company’s products
- Benefit from flexible start/finish times and occasional home working, aligned with business needs
- 25 days of annual leave plus bank holidays
- Company pension and 4x life insurance
- Subsidized on-site canteen and free parking
- Join a culture that prioritizes upskilling and development, ensuring you thrive in your role
The Role
As the IT Operations Manager, you’ll:
- Lead and mentor a small team of Third Line Support Technicians
- Work closely with the IT Director to improve departmental performance and build strong relationships across the business
- Be the final escalation point for complex technical challenges
- Oversee infrastructure and application upgrades
- Collaborate with third-party suppliers and manage regular service reviews
- Ensure robust cybersecurity practices aligned with industry standards
- Enhance server operating systems, networks, backups, and disaster recovery plans
- Drive IT innovation by developing and upgrading systems and processes
About You
We’re looking for someone who brings:
- End-to-end Third Line Support experience with a strong technical skill-set
- A proactive approach to resolving challenges and improving processes
- Proficiency in network design & security, Office 365 Administration, and Hyper-V Virtualization
- The ability to translate technical jargon into clear, understandable terms for non-technical colleagues
- A desire to lead and develop a team, even if you’re new to management
