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Job Title: Customer Service CoordinatorLocation: WeybridgePay rate: £14.39 per hour (salary equiv £28,200)Hours: Monday to Friday, 9.00am - 5.30pmWorking pattern: Hybrid with 2 days WFH (after training completed 3 months approx) Parking at office location: YesStart date: ASAPDuration: 6-12 months +
I am currently recruiting for a Customer Support Coordinator to join a Global organisation on a temporary basis, starting ASAP with a view of becoming a permanent position.
This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.
Duties required but no limited to:
- Processing service requests from customers
- identify suitable engineers and dates to attend site
- Proactively communicate with customers to resolve issues in a timely manner
- Producing quotations using SAP, confirming and documenting price and site availability to customer
- Processing customer orders
- Communicating with credit controllers regarding credit checks / issues.
- Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
- Reviewing systems to identify improvements to processes and procedures
- Prioritise mail to maintain customer satisfaction.
- Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
- IT Skills Word and PowerPoint
- SAP/CRM or equivalent
- Ability to develop and maintain good relationships internally/externally and at all levels
- Excellent presentation skills and a confident, engaging communicator
- Highly organised & able to prioritise
- Ability to work under pressure and maintain accuracy
- Passion for customer service
