Customer Services

Your new companyOur client is a highly successful global business working with both commercial and public customers. They are looking for a temporary service coordinator / scheduler to join their busy service team to support a wide range of customers. Your new roleWorking as part of a large and busy service team, you will be responsible for Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend siteProactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.Producing quotations using SAP, confirming and documenting price and site availability to customers.Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.Communicating with credit controllers regarding credit checks / issues.Arranging follow-up meetings for the engineer and any spare parts and ensuring the job is carried out within the timescales established in the Department's performance targets.What you'll need to succeedExperience of working in a busy service environment Experience of scheduling engineers Enjoy a fast-paced and changing role Able to start at short notice What you'll get in returnTemporary role for 6 months, possibility of extensionOffice-based role in a large team working Monday to Friday, 8.30am to 5pm or 9am to 5.30pm. Free on-site parkingHourly rate of £14 per hour What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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