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An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a French Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.
- Job Type: Permanent
- Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm
- Location: Weybridge, Surrey - hybrid working
Benefits:
- Generous holiday allowance
- Pension contributions 4.5% matched
- Yearly discretionary bonus
- Life assurance 4*annual salary
- Flexible benefits platform
- Independent financial advice service
- Enhanced Employee Assistance programme
- Shopping discounts with retailers
As the French Customer Service Advisor, you will be responsible for:
- Process sales orders and quotations
- Develop relationships with customers and assist with any enquires
- Respond to all inbound calls & emails quickly and efficiently
- Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
- Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary
- Many other duties, full job description available upon request.
The successful French Customer Service Advisor will have the following related skills / experience:
- Fluent in French and English, both verbal and written is essential
- Experience of working in a busy and demanding environment.
- Commercially aware
- Ability to multitask with confident organisational skills
- Excellent communication skills
- Good working knowledge of MS Office
- Previous experience of Oracle would be advantageous but not essential
For more information, please contact Julie Harding on /
