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An award winning multi location professional services company based in Weybridge are seeking a dedicated 1st Line Support Engineer to join our dynamic IT support team. In this role, you will be the first point of contact for users requiring technical assistance, providing exceptional customer service while resolving IT issues efficiently.
Benefits:
- 25 days holiday + Bank rising to 30 days with each year of service
- generous pension
- income protection
- season ticket loan and many more.
Duties
- Provide first-level support for IT-related issues via phone, email, and in-person interactions.
- Troubleshoot and resolve hardware and software problems on Windows operating systems.
- Assist users with desktop support, ensuring timely resolution of incidents and requests.
- Log all support requests accurately using ticketing systems such as Jira or ServiceNow.
- Communicate effectively with users to understand their issues and provide clear instructions for resolution.
- Collaborate with other IT team members to escalate complex issues as necessary.
- Maintain documentation of solutions and best practices to enhance the knowledge base.
- Ensure a high level of customer service is maintained at all times.
- Travel to other offices required (mainly London travel costs will be covered)
Requirements
- Proven experience in IT support or help desk environments or a IT related qualification
- Strong understanding of Windows operating systems and computer hardware
- Familiarity with ticketing systems advantageous
- Excellent communication skills,
- Work well under pressure and manage multiple tasks simultaneously.
- A proactive approach to problem-solving with strong analytical skills.
- Relevant certifications in IT support or related fields are a plus.
Join us as a 1st Line Support Engineer and contribute to our commitment to providing outstanding technical support while developing your career in the IT industry.
