Back to searchTechnical Communications Specialist
Layka Recruitment
Posted a day ago, valid for 6 days
Weybridge, Surrey KT13 8DB, England
£30,000 - £35,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- A mechanical engineering company in Surrey is seeking a customer-centric Technical Communications Specialist.
- The role requires maintaining accurate records and ensuring up-to-date information across the business.
- Candidates should have a strong product knowledge to guarantee total customer satisfaction.
- The position offers a salary of £35,000 and requires a minimum of 3 years of experience in a technical support role.
- Benefits include 28 days of holiday plus bank holidays, hybrid working options, and recognition as an investors in people organization.
You main aim will be to ensure that all records are maintained and that information provided is up-to-date. To ensure that you attain the highest level of product knowledge for all the products in order to provide total customer satisfaction.
Technical Communications Specialist duties:
Provide technical support when required.
Contribute to the maintenance of the technical database for problems and solutions for all products.
Provide assistance to Distributors who should call for assistance.
Research Technical inquiries:
Raised by customers on existing products.
Raised by product Development (Technical Bulletins).
Communicate technical inquiries / feedback to our product suppliers.
Benefits include: 28 days holiday plus bank holidays, hybrid working, investors in people organisation
