Title: Account Manager

Salary: £30,000 - £35,000 per annum

Working hours: Monday - Friday, 8:30am - 4:30pm

Location: Whetstone, Leicestershire

Our client, is offering an exciting opportunity to join their dynamic team as an Account Manager. Being the first point of contact for all customers, you will play an instrumental role in building excellent client relationships, providing product knowledge and ensuring an excellent level of service is delivered to every customer!

If you're a Customer Service Professional seeking your next role, we'd love to hear from you!

The Account Manager Role:

Ensure confident and knowledgeable of all the company’s product range and services
Answer incoming calls, emails and messages through various media platforms to ensure customer satisfaction
Process orders, ensuring to listen and understand the clients requirements. Recording their requests accurately, to ensure specifications are correct, in preparation for Production
Build excellent relationships with clients to ensure repeat business
Be aware of market trends, competitors and support with ideas for NPI’s
Identify opportunities for up-selling or maximising sales where possible
Work collaboratively with other departments to ensure excellent customer service is delivered and SLA’s are met
Provide solutions to enquiries and complaints by using own initiative to resolve
Support business with other duties as required

You’ll Need:

A proactive individual who is self-motivated, enthusiastic and professional
Previous experience of operating within an Account Management or Client Engagement role
Commercially astute with good business acumen
Able to build rapport with ease and create excellent working relationships with clients and colleagues
Experience of project management, overseeing the entire life cycle would be highly advantageous
Problem solving skills with the ability to use own initiative to provide solutions
Adaptable and able to multitask and prioritise
Proficient in Microsoft packages, including Word, Excel, Outlook and CRM software
Driving Licence is required as there may be some travel occasionally to customer sites or networking events
Experience of working in a manufacturing setting is desirable, however not essential

What’s in it for you:

End of year performance bonus
Laptop and mobile provided
Private health care
Corporate Membership with local gym, David Lloyd
Advocates for training and development and investing in their employees
28 Days annual leave
Company pension
Permanent role that is immediately available

VH Talent, your Permanent and FTC Recruitment Partner!