Customer Services Advisor

Are you an experienced Customer Service Advisor looking for your next career move?

We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry.  Zip-Pak’s lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they have manufacturing sites in the United States, Europe, and South America.

Would you like to work for a global business with attractive benefits who value their people and support personal development?  This could be the job for you!

We are looking for a dynamic and passionate Customer Service Advisor who has experience working as part of a small team with high levels of customer service deliver and the ability to problem solve when needed.  

What the Customer Service Advisor job involves

• Maintaining regular contact with customers based all over the world via email and telephone, logging all information on the CRM.
• Monitoring the email inbox for enquiries and respond efficiently and effectively, dealing with any queries.
• Processing customer orders through Sage.
• Sending out samples to customers.
• Booking transport for order dispatch, keeping the customer up to date at all times.
• Managing any complaints within the SLA’s and tracking through the CRM system.
• Reviewing allocated customer accounts for trends and reductions in orders to proactively manage these changes and keep the customer updated and informed.

Skills required

• Excellent communication skills both verbal and written.
• Excellent spelling, grammar and punctuation with a strong eye for detail.
• Customer service experience from within a Business to Business environment.
• Able to manage their own workload and prioritise accordingly.

Other information

• Full time Monday to Friday 9am – 5pm
• Car parking available
• 20 days holiday + Bank holidays, increasing to 25 after 1  year service
• Enhanced Pension Scheme
• Enhanced Death in Service policy
• This role is 100% office based due to the nature of the role.

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. 

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website  www.kdrecruitment.co.uk  where you will find all the information you need to know about how we will use and process your personal data. 

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