Customer Service Advisor

Reed

Posted 4 days ago, valid for 2 days

Whitehaven, Cumbria CA28 7RF, England

£13.6 per hour

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

United Utilities is seeking a Customer Service Advisor for their Property Team, focusing on income collection and payment plan negotiations.
Candidates should possess excellent communication skills and the ability to assess customer financial situations effectively.
The role requires tenacity and resilience to handle customers who may refuse to pay their bills despite having the means to do so.
The position offers an hourly pay rate of £13.60 and requires candidates to have prior experience in a similar customer service role.
Working hours are 37 hours per week on a rolling rota, with a contract duration of 6 months starting on October 28, 2024.

Looking for a new opportunity in Customer Service? If so, this role may be in your interest. I am recruiting on behalf of United Utilities for a Customer Service Advisor!

Role responsibilities

As an Income Customer Advisor with the Property Team, you will be speaking directly to customers to collect cash payments and agree realistic payment plans using effective negotiation techniques. We are looking for people who have excellent communication skills, and can ask the “right questions” to help our customer’s financial situation. You will also need to be able to identify and use your own judgement on what support we are able to offer. Using the payment plans and schemes we have available to help, matching the right schemes to the customer.

There are also those customers that choose not to pay their bills despite having the means to do so. They accrue large debts and in these circumstances we expect you to use your skills in influencing and negotiation to agree realistic payment plans and be tenacious as well as resilient and assertive in order to maximise cash collection.

You will be answering customer queries using a variety of contact methods e.g., phone, letters and emails, as well as from time to time, making outbound calls either manually or via a dialler (depending on campaign) To be successful in this role you will need to be able to prioritise your workload in a fast paced environment and be able to react quickly. You will need to ensure that the complex requirements of Domestic customers are responded to quickly and accurately, within agreed timescales. Integrity, sensitivity, empathy and assertiveness are all key competencies within this role.

Key Information:

Hourly pay rate: £13.60 per hour
Location: Sir Christopher Harding House, N Shore Rd, Whitehaven, Cumbria, CA28 7XY
Start Date: 28th October 2024
Working hours: Rolling Rota covering 37h per week.
Contract Duration: 6 months (with potential extension)
Recruitment process: pre-screen with Reed, CV review by United Utilities and on site interview with United Utilities.

If you are interested, APPLY NOW!

Apply now in a few quick clicks