Customer Service Advisor

Join United Utilities as a Customer Service Advisor in Whitehaven!

Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor's to join a growing billing team at their Whitehaven site.

Who are United Utilities?

United Utilities proudly serves seven million customers across the North West, providing clean, clear water to three million households and 200,000 businesses, and managing their wastewater. With a dedicated team of 5,000 employees, they strive to deliver exceptional service every day.

Why Join the Billing Team?

The billing team at United Utilities is renowned for its outstanding performance and employee satisfaction. With impressive scores of 98 for wellbeing, 97 for health & safety, 96 for equality, diversity, and inclusion, and 95 for customer focus, you'll be joining a team that truly values its members.

Why Work at United Utilities in Whitehaven?

Located in the picturesque seaside town of Whitehaven, this customer contact centre is also near some of United Utilities' key water and wastewater treatment works. It's a beautiful place to work and make a difference in the community.

Make a Difference in the North-West Community

As a Customer Service Advisor, you'll provide high-quality, friendly service to any of United Utilities' seven million customers who contact them about their bills. You'll engage with customers through their preferred channels, including phone, web-chat, email, or written correspondence.

What You'll Need to Succeed

• Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable. You'll own customer contacts from receipt through to resolution, ensuring promised actions are completed and customers are kept informed.
• Strong Listening and Communication Skills: Your ability to build rapport, coupled with resilience, will set you up for success.
• Tech Savviness: You'll confidently navigate IT systems while engaging with customers.
• Quick Reactions: You'll respond swiftly to customer needs and work accurately to ensure a seamless experience.

Role Details

• Job Title: Customer Service Advisor - Billing

• Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA28 7XY

• Contract: 12-month temporary assignment with potential to go permanent

• Hourly Pay Rate: £12.77 per hour

• Working Hours: From 37 hours per week, full-time on-site

• Training: Full training provided, Monday to Friday 9am - 5pm for 8 weeks

• Start date: 20/01/2025

• Flexible Shift Patterns:

  Option 1:

  • Week 1: Monday-Friday 9am-5pm
  • Week 2: Monday-Friday 10am-6pm and Saturday 8am-4pm
  • Week 3: Monday-Friday 12pm-8pm
  • Week 4: Monday-Friday 8am-4pm

  Option 2:

  • Week 1: Monday-Thursday 8am-5pm and Friday 8am-12pm
  • Week 2: Monday-Friday 9am-6pm and Saturday 10am-2pm
  • Week 3: Monday-Thursday 9am-6pm and Friday 9am-1pm
  • Week 4: Monday-Friday 11am-8pm and Saturday 11am-3pm

Your United Utilities Roadmap

1. Initial Contact: Speak with Reed Talent Solutions to discuss the role and assess your suitability.
2. Interview: Attend an onsite interview with United Utilities, showcasing your skills through competency-based questions and role play.
3. Pre-Employment Vetting: Complete the necessary checks to prepare for your new role.
4. Welcome Call: Receive a call from your new Team Leader to update you on what to expect and invite you to visit the office before your first day.
5. Training Programme: Complete an informative training programme, including buddying and mentoring.

We look forward to receiving your application and discussing the role further.