Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor's to join a growing Network Enquiries team at their Whitehaven site.

About United Utilities

United Utilities is proud to serve seven million customers across the Northwest, providing clean, clear water to three million households and 200,000 businesses, and managing their wastewater. Our 5,000 employees are key to achieving our ambitious vision and plans, working together to provide excellent service to our customers.

Your Role as a Customer Service Advisor

As a Customer Service Advisor, you will be the friendly voice and expert point of contact for any water or wastewater queries and complaints. Your primary responsibility will be to deliver a high-quality, helpful, and friendly service to our valued customers. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service.

Key Skills for Success

Passion for Customer Service: Your dedication to delivering exceptional customer service will ensure that each customer feels valued and heard.
Strong Listening and Communication Skills: Your ability to listen carefully and communicate effectively will help you build rapport with customers and address their needs efficiently.
Resilience and Adaptability: Your resilience and ability to adapt to different situations will enable you to handle customer queries and complaints with ease.
Quick Reactions: Your ability to respond swiftly and accurately to customer needs will ensure a seamless customer experience.

Role Details

Job Title: Customer Service Advisor - Network Enquiries
Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA287XY
Contract: 12-month temporary assignment
Hourly Pay Rate: £13.60 per hour
Training: Full training provided, Monday to Friday 9am - 5pm for the first 6 weeks
Working Hours: Dynamic work schedule with shifts between 7am and 8pm, Monday - Sunday (8-hour shifts across 5 days, 37 hours per week). Weekend shifts every other week. Shift patterns provided 6 weeks in advance.
Start Date: Monday 19th May 2025
Application Deadline: Friday 11th April 2025
Interview Weeks: WC 22nd April and 28th March 2025

If you have the experience detailed above and are interested in this opportunity, please apply with an updated version of your CV. Thank you for considering this opportunity. We look forward to reviewing your application.