Customer Service Advisor

The Recruitment Co

Posted a day ago, valid for a month

Whitehaven, Cumbria CA28 7RF, England

£13.6 per hour

Full Time

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Sonic Summary

The position is for a Customer Service Advisor based in Whitehaven, offering a pay rate of £13.60 per hour, with weekly payments every Friday.
The role is full-time and is a temp to perm contract starting on 31st March 2025.
Candidates should have a passion for customer satisfaction and be able to identify process improvements to enhance service delivery.
The job requires managing customer expectations, accurately processing inquiries, and conducting outbound calls, with full training provided.
No specific year of experience is mentioned, making it accessible for various applicants.

Customer Service Advisor based in WhitehavenOffering £13.60 per hour, paid weekly - every Friday Start date: 31st March 2025Full Time, temp to perm contract! We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!The Role

Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
To identify and implement process improvements to improve service to the customer and operational performance
To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
Accurately record and process a variety of customer enquiries.
Diagnose customer issues through detailed questioning and active listening.
Investigate and interpret data held on a number of different systems.
Manage customer expectations and set and agree timescales for actions to be performed.
Promote products in line with marketing input.
Conduct outbound calls following events and system unavailability.
Review own performance statistics and take responsibility for personal development.
Ability to be able to respond to and resolve written customer contacts.

The Hours:Our client is offering contracts for 37.5 hours

Between 8am and 8pm

The Pay: £13.60 per hour

Paid weekly, every Friday

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