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Your new companyYour new company is a well-established manufacturing organisation which distributes its products internationally. My client is seeking an individual to join their team who shows initiative and can bring a proactive approach to the workplace. Your new roleYour new role as a Sales Administrator is a varied role and your duties will include but not be limited to:
- Sales Order Processing, ensuring accurate and timely sales order acknowledgements and customer communication.
- Updating sales reports
- Handling documentation for service/repair returns/replacements.
- Processing of Loan Orders and maintaining the loan stock database.
- Generating Quotations and Pro Forma Invoices.
- Dealing with phone and email enquiries.
- Dealing with enquiries generated from various sources, such as: from their website, marketing campaigns, and exhibitions.
- Circulating enquiries to the relevant distributor, salesperson, product specialist etc.
- Providing administrative support to the Sales Operations Manager, Sales Managers and Representatives.
- Maintaining and updating customer and distributor records.
- Liaising with other departments within the organisation to resolve customer issues.
- Providing a high level of customer service at all times for both external and internal customers.
- Reviewing and updating relevant Work Instructions and forms within the Quality Management System.
- Administration of the CRM system - Salesforce
- Preparing Letters of Authorisation and other relevant documents for distributors.
- Providing holiday cover for the Export/Import Co-ordinator as and when required.
- Other duties which may arise relevant to the job to support colleagues across the business to meet business goals.
What you'll need to succeedThe successful individual will be somebody who has proven work experience as a Sales Administrator or in a similar Sales Support environment, has experience of international trade and export/import procedures and documentation and is experienced within customer-facing roles. You will need to be a proactive individual who shows initiative, is detail focused and has a keen eye for detail. The role is a fast-paced role and so the successful candidate will be somebody who is adaptable to be able to respond to changing demands and events. You will be an excellent communicator both written and verbally. You will possess excellent knowledge of all aspects of the Microsoft Office package and will be experienced with CRM and ERP software. My client is looking for a personable individual who will be able to get on well and build relationships with customers and colleagues. What you'll get in returnIn return, you will receive a competitive salary of £25,000. The company offers a company pension scheme. The role is a full-time permanent position, operating Monday - Friday. The organisation has free parking available on-site. You will be joining a great team with a lovely work environment. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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