Customer Service Advisor

Are you looking for a new and exciting Contact Centre opportunity?We’re looking for dedicated Customer Service Officers to join Fleet My New Car at Northumbria Manufacturing Hub based in Northumberland.

You will report directly to the Assistant Commercial Team Manager and handle all incoming queries relating to the provision of lease cars for public sector organisations.

The role entails working within a fast-paced environment, dealing with customers via telephone and email, so a well-organised person with excellent communication and skills is a must.

Location: Northumbria Manufacturing Hub - Seaton Delaval.

Salary - £25,674

The hours are 37.5 per week, Monday to Friday, flexible working policy around core hours of 08:30-17:30

Main duties

·Develop and maintain relationships with key industry personnel.

·Handle all problems/issues relating to the provision of lease cars - this process involves complex queries and negotiation is often necessary, as is a sensitive approach.

·Deal with a wide variety of queries from employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.

·Provide contentious information in a professional manner.

·The post holder is required to explain financial aspects of the scheme.

·Describe and explain technical specifications of different manufacturers and models of car.

·Understand and explain the varying complexities of salary sacrifice and how these relate to the car lease scheme.

·Manage the delivery of vehicles with lease companies/dealers.

·Ensure vehicles are ordered at the most advantageous price from the panel of suppliers.

·Evaluate quotations for repairs of vehicles.

·Be responsible for converting quotations into business.

·Identify and react to potential customer enquiries ensuring a very high level of accuracy.

·Work efficiently and enthusiastically towards team targets.

·Identify and highlight potential sales opportunities.

·Responsible for answering routine customer queries prior to the point of order ensuring the highest possible conversion rates are achieved.

·Handle routine queries from drivers over the sales element of the scheme.

This is a fast-paced but highly rewarding role, with a team orientated approach. You will also receive plenty of support so you’re able to perform this role with confidence.

About you

·Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.

·Knowledge and expertise gained through experience of working within a customer service industry.

·Proficient in the use of Microsoft Office.

·Knowledge or experience of working with databases.

·Ability to retain and recall large amounts of data and information.

·Good communication skills

·The ability to plan and organise ongoing tasks.

·Can analyse and rectify often complex discrepancies/errors between order values/invoices, costs, and user contributions.

·Can meet tight deadlines with a high degree of accuracy

If this sounds like a role you’d be interested in, send across your CV and a member of our team will be in touch!