Customer Service Administrator

Customer Service Administrator£25,000 p.a.Full-Time (40 hrs/week)Location: Whitstable

Are you someone who thrives on delivering excellent customer service and enjoys resolving queries?

Do you enjoy working as part of a close-knit team that supports one another?

Would you like to work for a company where many staff have been with the business for over 10 years, and where you can build a lasting career?

If the answer is yes, this could be the perfect role for you.

What You will Do:

• Customer Orders: Manage customer orders from start to delivery, ensuring products are available on time.
• Customer Queries: Promptly handle enquiries about orders, shipping arrangements, and collection/delivery dates, ensuring a seamless experience.
• Professional Relationships: Build strong relationships with customers by providing clear, accurate information and supporting product-related queries.
• Order Documentation: Use customer portals to identify and track orders, booking freight collections, and monitoring deliveries.
• Shipping & Export: Support export customers with shipping documentation and ensure timely, accurate information is provided.
• Finance Support: Work with the Finance and Sales teams to keep customers within their credit facilities and payment terms.
• Continuous Improvement: Work alongside the Team Leader to update work instructions and ensure all systems are current.

About You:

• Customer Focused: You are committed to delivering excellent customer service, with a friendly and professional demeanour.
• Organised & Detail-Oriented: You thrive in a structured environment, where attention to detail is key. You can maintain accurate records and communicate clearly with both customers and internal teams.
• Tech-Savvy: Comfortable using ERP systems (full training will be given), customer portals, and standard tools like Word, Excel, and Outlook.
• Team Player: While you’re capable of working independently, you enjoy being part of a supportive team and contributing to its success.
• Strong Communicator: Whether by phone or email, you excel at building strong customer relationships and providing clear information.
• Adaptable & Methodical: You can stay calm and methodical, even in fast-moving situations, handling tasks with precision.

25 days holiday p.a. | Company pension | EV scheme with free charging | Cycle to work scheme | Online GP service & wellbeing support.