- Provide first-line support for ERP applications, addressing user issues and inquiries promptly and effectively
- Troubleshoot and resolve ERP-related problems, ensuring minimal disruption to business operations
- Perform system maintenance, including updates, patches, and configuration changes
- Collaborate with IT and business teams to identify, analyse, and resolve system issues
- Assist in the implementation and testing of ERP enhancements and new modules
- Develop and maintain documentation for system configurations, processes, and procedures
- Conduct training sessions for end-users to enhance their understanding and utilization of the ERP system
- Monitor system performance and recommend improvements to optimize efficiency
- Maintain data integrity and security within the ERP system
- Build and maintain client relationships both internally and externals
- Participate in transitioning the solution requirements to 3rd party development teams to ensure a clear and complete understanding of the requirements
- Minimum of 3 years of experience in ERP implementation
- Experience working with Customer Service, Finance, Manufacturing, Purchasing & warehouse modules
- Knowledge of design to implementation methodologies with experience gained on ERP implementation projects
- Basic SQL skills to run queries (T-SQL)
- Excellent MS Office skills
- Strong communication skills – both written and verbal
- Passion for IT and business innovation
- Strong business acumen
- £30-35k
- Company benefits
- Hybrid working