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We are recruiting for an experienced Workforce Planner for our client based in Wickford, Essex. They focus on keeping their customers happy through their bespoke service and longstanding relationships. They work with many nationally recognised companies. Due to growth, they are recruiting for a Workforce Planner to work within their Bookings team. As a Workforce Planner your responsibilities will include:
- Organise and control the engineers' workload, including planned services, maintenance tasks, repairs, and work in progress.
- Alter and update rotas to provide the best operational cover according to the demands of the service and to attain the optimum use of the resources available.
- Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners.
- Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them.
- Prioritise the workload from phone calls, emails, and other correspondence to deal with it efficiently and effectively.
- Manage inbound and outbound customer communications related to service delivery or general queries.
- Re-prioritise throughout the day as circumstances change.
- Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations.
- Maintain an accurate record of planning on PAMS and relevant customer portals.
- Collaborate with peer workforce planners to share resources and develop staffing strategies.
- Communicate with the mobile technician team daily and maintain service delivery KPIs.
Experience in a similar role within planning is essential. Automotive industry experience could be an advantage. Hours are Monday to Friday 8am-5.30pm
Basic salary 28,500 per annum and after probationary period you will be eligible for quarterly bonuses of up to 1,000. They offer bi-annual staff events along with lots of little perks throughout the year, just for being you! They are proud to offer additional training regularly and ensure we help our staff grow in their careers.
They want to hire the best candidates and keep them with them for many years to come. They have a great rate for their staff retention .
If you think you could be a great addition to their fantastic team, apply today! #ensrecruitment
