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Key Responsibilities:
- Answer the telephone within 3 rings and address enquiry
- Raise reactive call outs, PPM visits and Quoted works
- Monitor the on Shared Mailbox and action emails as necessary
- Close all jobs accurately across systems, in time to meet their SLA
- Assisting staff with queries as and when required
- Raising reports to drive efficacy and performance
- Ad hoc reports required by the customer for specific information
- Assisting with producing necessary documentation for audits when required
- Assisting with filing and archiving
- Ensuring client portals are updated promptly with updates
- Obtaining stationary where necessary
- Support the requirements for Permits and submission.
- Managing multiple engineers’ schedules – Reactive, PPM and Quoted
- Ordering of materials and plant hire / Raising purchase orders
- Liaising and chasing sub-contractors/suppliers for schedule dates, organising with customer.
- General excellent administrative housekeeping– IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems. Any vital information on the job is attached.
- Invoicing of reactive and quoted tasks upon completion
- Ensure a full handover when going on Annual leave
- Review of hire list and ensuring off hired items are taken promptly
- Posting of letters and parcels
- Managing materials orders from order to delivery
- Invoicing of reactive and quoted tasks upon completion
- Administration of timesheets and ensuring accuracy of work completed
- Maintaining timesheets across two systems, ensuring MB numbers and hours match.
- Production of accurate and timely Invoices, ensuring costs incurred are accurately recovered.
- To be included on Teams meetings with client – To action feedback from these alongside Manager.
- Ensure tasks are being attended within SLAs, if not communicating with the client
- Generate monthly reporting for the customer
