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Main Duties:
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Timely and effective processing of customer orders both manually and via the system
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Ensuring all orders are processed in a timely manner following the customer’s journey from order input to after
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Confirming orders and discrepancies directly with customers and dealing with queries, providing proactive customer updates
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Communicating with internal and external customers at all levels
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Full support to the various external sales teams in each business to manage customer accounts, develop existing customers and forge relationships
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Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any stock requirements to ensure full compliance with OTIF (on time in full) measures
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Identify customers’ needs and collaborate with internal departments to take proactive steps to maintain and optimise the customer experience
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Gather and analyse customer feedback and make positive steps to use this to drive future improvements and identify new after-sales opportunities
Experience / Skills:
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Existing knowledge of the supply chain / customer service environment for both UK and International markets is preferred
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Adaptable in approach and keen to learn new skills in a team environment
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Excellent interpersonal skills and a customer-centred approach
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Commercial awareness
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Able to demonstrate good organisational and time management skills
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Knowledge of customer engagement platforms and channels
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Professional approach and have an excellent work ethic and team working atmosphere
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Experience in gathering and interpreting customer experience information
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Can-do positive approach, supporting both customers and internal colleagues to meet the business strategy
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Ability to build relationships, listen and think creatively to find suitable solutions to any issues
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Customer focused and passionate about what we do, enjoys collaborating and welcoming new challenges and appreciating change
Additional Information:
Monday - Friday 37.5 hours per week. Working hours are between an 8:00am start (flexible start times) with a 5:00pm finish (flexible finish times). Fridays are 3:00pm finishes.
Hybrid working offered (3 days office, 2 days home)25 days holiday entitlement
Save as you earn Sharesave Scheme
Contributory pension scheme upto 8%
Life assurance (linked to pension scheme membership)
Free flu vouchers
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
Free on-site parking
