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Customer Service Advisor
Hours (Monday - Friday 8 hours a day between 08:00 / 18:00)
Annual Salary of £24,322
What's in it for me?
People Solutions are currently recruiting for Customer Service Advior on a Fixed Term Contract until the end of December 2025 for our client who are a market leader in the logistics industry.
As a Customer Service Advisor your main purpose will be to handle inbound calls from existing clients and log order details accordingly.
Benefits
- Flexible working hours
- On-site parking
- Access to the blue light card
- Day to Day Duties
Day to Day Duties
As a Customer Service Advisor your day to day duties will include;
- Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries
- Ensure that all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
- Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
- As required, liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
- Support the business national target for continued improvement of customer satisfaction scores
- Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is disseminated swiftly and accurately
Essential Experience
To be successful in the role of Customer Service Advisor the following skills are essential
- Previous experienced in a fast paced administrative role
- Excellent attention to detail
- Proficiency in all MS packages
Desirable Experience
As a Customer Service Advisor the following skills are desirable:
- Available imminently
What training is provided?
- Full training on company policies and procedures will be provided.
Contact
Apply today by clicking below
