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Robert Half is exclusively recruiting on behalf of a well-established global company seeking a Customer Service Manager to lead their European customer service team. In this role, you will oversee the end-to-end order process, ensuring seamless delivery and outstanding customer satisfaction. You will also play a key role in process improvements and managing a team of Customer Service Representatives.
Responsibilities
- Leading and managing the European customer service team
- Overseeing customer orders, deliveries, and finished goods continuity
- Acting as the first point of contact for sales support queries
- Monitoring and analysing key customer service metrics to drive process improvements
- Managing MRP systems such as Oracle
- Collaborating with internal teams to ensure exceptional service standards
- Proven leadership experience in a customer service role (minimum three years)
- Experience in a manufacturing or logistics environment (preferred)
- Strong understanding of MRP systems (Oracle experience preferred)
- Excellent communication skills, with fluency in English (additional languages such as German, Dutch, Romanian, or Italian are a plus)
- A proactive, customer-focused mindset with the ability to identify and act on opportunities for improvement
- Competitive salary up to £50,000
- Wigan-based role with a well-established global company
- Opportunity to lead a team and drive meaningful change
- Work in a dynamic manufacturing/logistics environment
If you are a driven and experienced Customer Service Manager looking to take the next step in your career, apply today.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
