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Head of Customer Success

Belinda Roberts Ltd
Posted 11 days ago, valid for 6 days
Location

Wigan, Lancashire WN1 1AD, England

Salary

£45,000 - £55,000 per annum

Contract type

Full Time

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Sonic Summary

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  • My client is a fast-growing retail business seeking a Head of Client Success to enhance their client experience post-sale.
  • The ideal candidate should have a proven background in sales and at least 5 years of experience in high-level sales or account management.
  • Experience in logistics or supply chain is preferred but not essential for this role.
  • The position involves maintaining and developing client relationships, ensuring standards are met, and focusing on continuous improvement and client satisfaction.
  • The role offers an excellent salary, bonus, and additional perks, and is primarily office-based with some travel to clients as needed.

My client is a fast growing retail business that is looking for a Head of Client Success as an addition to their business.

Reporting to the Sales Director, this role is suitable for someone who has a proven background in sales but is also really focused on the client experience once the sale and contracts have been finalised.

Working withblue chip, major retailers this role will suit someone experienced in high level sales/account management, and ideally (but not essentially) from logistics or supply chain background. You will be working with clients post sale to ensure that standards are met at all times and the relationship with the client is maintained, upsold and developed at all times. Client relationship development is very important in this role, looking for continuous improvement and client satisfaction.

This is an office based role that will involve some travel to clients as and when required.

This is an excellent role for someone who has an all round background as listed above.

This role offers an excellent basic, bonus and other perks.

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