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French Customer Services Coordinator

Euro London
Posted 2 days ago, valid for 17 days
Location

Wigan, Lancashire WN5 0RA

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a multinational company based in Wigan, is seeking a fluent German or French speaker for the role of Customer Services Coordinator, offering a salary between £28,000 and £30,000.
  • The position requires previous commercial or office experience, ideally in a B2B environment, along with proficiency in Microsoft Office and the ability to learn new systems.
  • Key responsibilities include delivering high-quality customer service, managing order fulfilment, resolving customer complaints, and overseeing projects from order to delivery.
  • Candidates must be confident in handling difficult situations, make quick decisions, and remain organized while managing multiple tasks simultaneously.
  • Applicants should possess a full UK work permit and be prepared to work on-site three days a week in a hybrid model.

Customer Services Coordinator French- £28,000 -£30,000 - Wigan/Hybrid 3 days on site

Our client, an established multinational based in Wigan are looking to recruit a fluent German or French speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.

Some of your core responsibilities will involve:

- Delivering a high standard of service to all aspects of the Business

- Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates .

-Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders.

- To handle and resolve customer complaints/enquiries in a timely and accurate manner - -Timely delivery of solutions which match the customer’s needs and meet their objectives. This involves working closely with the Customer to determine what it is they’re looking for and how best the company can deliver to meet expectations.

- Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers.

Within the role you will be expected to:

-Fluent in German or French and English both spoken and written

- Be confident to address difficult situations using the telephone as a first method of communication to the customer.

- Be able and prepared to make decisions within the scope of the role.

- Make quick thinking decisions and be adaptable to different situations arising and Identify issues which could potentially become problematic.

- Oversee Customer’s projects from initial receipt of order, planning, manufacturing, shipping and final delivery to destination.

- Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.

- Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once.

You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases.

Please note that we can only consider applicants who already hold a full UK work permit.

Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.