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Scheduler Wigan Permanent up to £28k
Forrest Recruitment Ltd are working with a highly successful, global organisation who work with a large worldwide client base. The company are seeking an experienced Scheduler to join their modern Wigan office - you will be working within a team of 4 and reporting to the Head of Support Services. This is a crucial role for the business and involves ensuring the operational support requests are responded to and fulfilled in line with the company contractual obligations.
Duties will include:
- Receiving incoming customer support requests via telephone and email, which could relate to faulty equipment or requirement for equipment moves and changes
- Recording and processing customer support requests utilising the company's CRM system
- Compiling accurate quotations, estimates or proposals for chargeable support works, moves or changes
- Co-ordinating both chargeable and non-chargeable works in line with company service level agreements and standards
- Ensuring that documentation and information relating to chargeable and non-chargeable work is provided, obtained and recorded in line with company procedures
- Invoicing for chargeable work in line with payment terms and client credit accounts
- Creating, producing and reviewing appropriate support related reports requested by the Head of Support Services
- Responding to, resolving and when appropriate escalating customer or suppliers issues
- Attending and participating in relevant meetings with management team, technicians, customers and suppliers as and when required
- Establishing and maintaining effective interpersonal relationship with those contacting during work
- Completing required training for the post and strive to meet development objective
- Performing any additional duties as directed by the needs of the business
Working hours:
- Monday to Friday
- 9:00am - 5:30pm
Company Benefits:
- 22 days holiday (increasing 1 day per year up to 25 per annum), pension scheme, Company, contractual sick pay, private medical, cycle to work scheme, free parking and regular social events.
The ideal candidate will have a Planning/Scheduling background and ideally have worked within the IT/Telecoms sector. This is a fast-paced environment, so they are looking for a confident, driven and organised team player. Strong written and verbal communication skills are a must as you need to have the ability to build good working relationships face to face and over the phone.
For further information about these opportunities, please call Leanne/Rhiannon at Forrest Recruitment for a confidential discussion 01942 825285. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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