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Telecommunication Field Engineer
About the Company
Established in 2011 Fourteen IP Communications is one of the leading global providers of specialist voice and data solutions to the Hospitality Industry. We are a people centric company who are proudly accredited by Investors in People. We believe that people are at the heart of everything we do and treat our colleagues, customers, and partners like family.
At Fourteen IP we are passionate about our Innovation and communication we continuously strive to develop new ideas and solutions that will benefit our customer and our people, it is our vision to create the most innovative solutions for the hospitality industry, enabled by people and power by AI and data intelligence.
If you are looking to take the next step in your career, working in an environment that will allow you to both develop and challenge yourself then this the role for you. The successful candidate will become an integral part of the business, helping to deliver exceptional levels of customer service and innovation.
The major responsibilities of the role include:
Conduct, review, and document sitesurveys
Install, test, maintain and repair equipment andsystems
Solve problems, assess situations, and apply solutions utilizing acquired voice and data knowledge and experience
Configure and prebuild voice and data solutions prior to installation at the customers premises
Accurate and timely creation of projectdocumentation
Responding to emergency calls, providing out of hours support both on site and remotely to customers
Establish and maintain effective interpersonal relationships with those contacted during the course of work
Provide training, coaching and professional development to junior members of the team in order to enhance their knowledge and skill.
Complete required training for the post and strive to meet developmentobjectives
Perform any other or additional duties as dictated by the needs of thebusiness
Key requirements of the role:
Needs to have an in-depth knowledge of how telecommunication equipment and services work, and be equipped to handle disruptions of service and establish solutions to deal with challenges as they arise in the field.
Competent in all aspects of associated cablingworks
Must be able to carry out work with an understanding of circuitry, installation, government compliance and in accordance with the relevant safe working practices and risk assessment.
Must be able to maintain any technical or professional qualifications required for the post.
Due to the nature of this job there is extensive travel both Nationally and Internationally successfully candidates must have a valid passport and be able travel extensively.
Please note that due to the anticipated response only applications shortlisted for interview will be acknowledged.
